Frequently Asked Questions

To purchase tickets, please  navigate to the “Tickets” section. Select the desired ticket type, quantity and proceed to the checkout page. Follow the instructions to complete your purchase securely.

Our payment gateway Stripe accepts Visa, Master Card, American Express and UnionPay.
If you are unable to make payment using a credit card, please contact us at naturalfibreconnect@gmail.com for alternative payment options. For more information on the available payment methods, kindly refer to the checkout page on our website.
Please refer to the checkout page for available payment method.

We recommend reviewing your order carefully before completing the purchase. If you wish to add additional tickets, please start a new ticket order. If you need to cancel tickets, please send us an email at naturalfibreconnect@gmail.com 

Refunds for Natural Fibre Connect conference tickets are available in accordance with our cancellation policy. If a cancellation is made up to 15 working days prior to the event start date, you may be eligible for a refund, subject to any applicable administrative fees. For detailed information, please refer to our terms and conditions or contact us at  naturalfibreconnect@gmail.com for further assistance.

Yes, ticket transfers are allowed. If you are unable to attend the event, you may transfer your ticket to another person. Please contact us at naturalfibreconnect@gmail.com with the original ticket details and the name and contact information of the new attendee.

No, the Natural Fibre Connect conference only sends digital tickets. Once you have successfully made your online purchase, a confirmation email containing your e-ticket(s) will be sent to you. Please print or save the e-ticket(s) and present them for check-in at the event registration desk.

Yes, we welcome media representatives and journalists to cover the Natural Fibre Connect conference. Please contact us at naturalfibreconnect@gmail.com to discuss your individual press package.

The ticket price covers access to the conference sessions, panel discussions, workshops, standard meetings exhibitions, and networking events.
For in-person tours and in-person conference days, the meals, refreshments, and additional services (e.g. bus pick-up from hotels) will be included unless otherwise specified. It’s important to note that dinner is not provided on evenings designated as leisure time.

Unfortunately, we do not offer one-day conference passes due to the complexity of event logistics and ticket management. As the Natural Fibre Connect conference promises to be a remarkable event, we highly recommend participating in both days to make the most of the experience. We look forward to seeing you there.

If you have any inquiries or require assistance regarding ticket purchases, ticket transfers, or any other concerns, please do not hesitate to contact our team. You can locate our contact information on the “Contact” page of our website or refer to the confirmation email you received upon ticket purchase. For prompt assistance, you may reach us via email at naturalfibreconnect@gmail.com

Every event booking will receive a VAT invoice. Please allow 2 working days for the invoice to arrive and check your spam folder.